OCTOBER ONLY: 35% OFF
APS IS OFFERING 35% OFF ALL ITEMS GET YOUR QUOTE NOW
APS IS OFFERING 35% OFF ALL ITEMS GET YOUR QUOTE NOW
Built to Last. Installed Properly. Backed by APS.
When you invest in new double glazed windows and doors, you should feel confident in the products and in the company standing behind them.
Every APS window and door is backed by a comprehensive 10 year guarantee covering our products and our installation. Because APS manages the process from manufacture through to installation, you have one experienced team to contact if something isn’t right.
Our guarantee gives APS customers confidence that their windows and doors have been manufactured and installed to the standard we expect.
Subject to the applicable warranty terms and conditions, the APS guarantee covers eligible defects relating to:
If you believe there is a problem with an APS product or installation, contact our team. We will review the issue and, where it is covered, arrange the appropriate inspection, repair, replacement or other remedy in accordance with the warranty terms.
A warranty is only as reassuring as the company standing behind it. APS takes responsibility for the complete process.
Our windows and doors are manufactured locally and installed by our own trained installation teams, not handed between unrelated businesses. There is no need to work out whether an issue belongs to the manufacturer, the supplier or the installer.
You contact APS. We assess the problem and help you resolve it.
Our priority is to make the warranty process straightforward. Contact us as soon as reasonably possible after you notice the issue.
To help us assess your claim quickly, please provide where available:
Our team may need to arrange an inspection before determining whether an issue is covered and what remedial work is required.
1300 294 101Or contact us through the website and a team member will assist you.
Like any quality building product, windows and doors need reasonable care over their life. Follow the care, operating and maintenance instructions supplied by APS, and keep these clean and working correctly:
Regular care protects the appearance, operation and long-term performance of your windows and doors.
The guarantee applies in accordance with the warranty terms provided for your products and installation. Unless otherwise required by law or expressly covered under your warranty, it may not cover problems resulting from circumstances outside APS’s reasonable control, including:
Whether a particular issue is covered depends on the circumstances and the warranty terms applicable to the original installation. Nothing in these conditions excludes any rights that cannot legally be excluded.
The APS 10 year guarantee is provided in addition to any rights and remedies you have under the Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Your rights under Australian Consumer Law may continue beyond the stated warranty period where the law provides additional protection.
APS has built its reputation on quality double glazing and standing behind the work we do. With more than 50 years of combined management experience, local manufacturing, our own installation teams and a comprehensive 10 year guarantee, APS gives homeowners confidence on installation day and for years afterwards.
When comparing double glazing companies, don’t just compare the window. Ask who manufactures it, who installs it, and who will answer the phone if you need help years later.
With APS, the answer is simple. We manufacture it. We install it. We stand behind it.
Whether you are considering APS or already have APS windows and doors installed, our team is here to help. If you have a question about your warranty or believe something needs attention, contact APS and we will review it with you.
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